Promoted from IT Support Specialist within the first week. Administered Windows Server, Active Directory, network, and endpoints for 150–300 users. Managed identities, licensing, and access in Microsoft Entra ID and Microsoft 365. Installed courtroom digital evidence presentation equipment and handed off courtroom audio into the Idaho Supreme Court system. Ran AV, videoconferencing, and VoIP across county facilities.

District point of contact during the July 2024 CrowdStrike outage, restoring 9 of 10 county sites the same day and the last the next morning. Migrated all ten counties from county email to state email and managed a district-wide hardware refresh. Built a custom MSI installer for a vendor tool that shipped without one, cutting 55+ minutes per deployment. Supported four courthouse construction projects and drafted cabling layouts from floor plans for all ten counties. Supported Active Directory, VPN, and Amazon WorkSpaces virtual desktops for judges, clerks, and staff.

Supported district users, managed mobile devices in Cisco Meraki Systems Manager, kept hardware and software inventory, and ran AV for weekly public meetings.

Imaged, deployed, and repaired desktops and laptops in a government business enterprise environment. Completed Dell warranty-repair training and performed in-warranty component replacements. Tracked support in ServiceNow.

Diagnosed and resolved Windows and Active Directory issues for city employees, set up new hardware and software, and applied city data-integrity and access-control standards.